All our services are tailored to an individual business, so it doesn't matter what services or products you offer, your size, whether you're online, in store or multi-channel. We’ll highlight your successes, show you areas you can improve and recommend where to start.
These recommendations can help drive an uplift in sales, conversion, average order value, customer and employee satisfaction, engagement, customer retention, and employee lifetime value. Ultimately helping you grow your customer base, retain your employees, and be more profitable.
Below is a little bit of information about our services:
¬ Bespoke Consulting - Consultancy designed around your business requirements.
¬ Market Research - gathering information about your consumers' needs and preferences.
¬ Optimise existing, or implement new, customer management platforms and contact channels.
¬ Understand and reduce reasons for customer contact.
¬ Review an existing, or implement a new, customer experience/service strategy.
¬ Review existing, or implement new, customer policies and processes, including those that require regulatory considerations such as GDPR. There are many more ways we can help, so do feel free to get in touch with any specific needs.
¬ Customer Insights/Feedback - Whether you need a one off or a regular measure of customer feedback/insights, we’ll provide you with all the answers you need for a deeper understanding of what customers want from you, if they’re satisfied, plan to return and recommend you.
¬ Employee Insights/Feedback - Your employees are also key to a successful business, therefore, it's important to bring the voice of the employee into your organisation too! We’ll provide you with all the answers you need for a deeper understanding of how your employees really feel, what will increase employee engagement, productivity and lifetime value.
¬ Customer Experience Review - A comprehensive 300+ point review of your customers’ experiences; before, during and after purchase.
¬ Customer Journey Review - If you're not ready for a full 'Customer Experience Review', then why not review your most valuable customer journey, or one you feel needs some refinement.
¬ Customer Service Training - Tailored training to incorporate your customer insights and brand values. We'll teach the skills, competencies and tools needed to manage your customer expectations and positively represent your brand.
More details on www.allthingscustomer.co.uk