Our services find the gap between the needs and wants of your customers and what they actually experience.
They’ll highlight your successes, show you areas you can improve and recommend where to start. These recommendations can help drive an uplift in sales, conversion, average order value, customer satisfaction and customer retention. Ultimately helping you grow your customer base and be more proﬁtable.
It doesn't matter what services or products you offer, your size, whether you're online, in store or multi-channel. We've spent years analysing and perfecting customer experiences, resulting in improved customer satisfaction, customer loyalty and a reduction in complaints. It's something we're hugely passionate about. We look forward to doing the same for you.
Customer Experience Review - A comprehensive 300+ point review of your customers' experiences; before, during and after purchase.
Customer Journey Review - If you're not ready for a full 'Customer Experience Review', then perhaps a review of a particular customer journey, which needs reﬁnement, is the place to start.
Customer Feedback - Whether you need a one off or a regular measure of customer feedback/insights, we’ll provide you with all the answers you need for a deeper understanding of what customers want from you, if they’re satisfied, plan to return and recommend you.
Employee Feedback - Your employees are also key to a successful business, therefore, it's important to bring the voice of the employee into your organisation too! We’ll provide you with all the answers you need for a deeper understanding of how your employees really feel, what will increase employee engagement, productivity and lifetime value.
Customer Service Training - Tailored training to incorporate your customer insights and brand values. We'll teach the skills, competencies, and tools needed to manage your customer expectations and positively represent your brand.