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Jersey Chamber of Commerce

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Category: States of Jersey

Community Helpdesk Relaunches

Jun 16, 2023

• Revenue Jersey is launching the next series of Community Helpdesks this week.

• Customer and Local Services will also be on hand to assist Islanders with digital IDs. 

• Anyone having trouble filing online can get help from the Community Helpdesk. 

Following the success of the pilot programme, Revenue Jersey is relaunching its Community Helpdesk scheme this year. The first Community Helpdesk will be taking place at St John’s Parish Hall this Friday.

The programme will run from June to October and will visit five parishes:

When & Where

Friday 16 June St John’s Parish Hall

Thursday 29 June St Clement’s Parish Hall

Tuesday 15 August St Brelade’s Parish Hall

Friday 6 October St Martin’s Parish Hall

Friday 20 October St Ouen’s Parish Hall

The Helpdesks are here to support Islanders who find it difficult to travel to Customer & Local Services at La Motte Street. Islanders can visit the parish Helpdesks for a confidential chat and get face-to-face support.

As the online filing deadline approaches, customers may experience problems with their digital IDs. A Customer & Local Services adviser will be available to help with Yoti, so long as customers have a valid passport and access to their emails. Revenue Jersey can also demonstrate the online return to anyone who hasn't seen it before.

Finally, customers are reminded to bring a valid photo ID to get help from St John's Parish Hall this Friday.

Richard Summersgill, Comptroller of Revenue said: “Today, we’re announcing the relaunch of our successful Community Helpdesk events in the parishes. 

“These events have proven to be a great initiative to help Islanders with their questions but also offers better accessibility to support Islanders who find it difficult to travel to La Motte Street.”

Government of Jersey News Release. 

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