New Law Proposed to Protect Consumers

Tuesday 2 January 09:58

Consumers will be protected from sharp trading practices such as pressure selling, misleading information and hidden charges under a new law proposed by Economic Development, Tourism, Sport and Culture (EDTSC).

The new law, which will enshrine current good practice into regulation, will ban 31 unfair practices outright (see notes) and put in place tighter controls and penalties – including prosecution – to protect both consumers and businesses from unscrupulous traders.

The EDTSC Assistant Minister, Deputy Murray Norton, who has specific responsibilities for consumer protection, said: “We don’t want rogue traders cheating consumers in Jersey. This law will protect consumers from sharp practices by unscrupulous traders and level the playing field for the vast majority of honest businesses that trade fairly.

“Islanders should be able to trust the information they are given by traders, and this new law applies to all businesses that deal with consumers. It covers the entire process from advertising, quotes and contracts, through to after-sales services.

“Trading Standards will have the power to investigate alleged breaches of regulations. Rogue traders could face prosecution and a £10,000 fine.”

Trading Standards currently handle around 1,000 consumer cases a year. Only about one third of consumers disclose the value in dispute, but of this third, more than £1.8 million worth of goods and services has been investigated so far this year.

This law will provide officers with the legal enforcement powers to put things right when their investigations uncover wrongdoing, and will be able to be enforced within existing resources allocated in the Medium Term Financial Plan.

States of Jersey Press Release


  • MASTERCLASS - REAL LEADERS NEGOTIATE; Building Clarity, Trust & Confidence 13:30pm – 16:30pm | The Tribunal Service - 1st Floor International House - 41 The Parade - St Helier - JE2 3QQ

    › read more
  • Business Improvement Programme: Launch Event 08:00am – 10:00pm Location: Royal Yacht Hotel Weighbridge JE2 3NF St Helier

    › read more
  • FREE Gig-y-Don Music Event in aid of 'Brightly' 2pm - 9pm

    › read more
  • Chamber Connection Networking Night

    › read more
  • Critical Briefing: The Intergenerational Workforce 'Recruiting, managing and inspiring the Intergenerational Workforce'

    › read more
  • Digital Jersey Hub Desk Competition Competition to give digital entrepreneurs a boost!

    › read more
  • The Channel Islands Financial Ombudsman Briefing Sessions

    › read more
  • Ibex Education - ITIL® Practitioner Certificate – Qualification for IT Service Operations – NEW DATE 3 Days - £1495.00 includes exam

    › read more
  • Ibex Education - ITIL® Foundation Certificate – Qualification for IT Service Operations 3 Days - £1,195.00 Includes exam

    › read more
  • Chamber Connection: Meet, Greet and Debate with Jersey Election 2018 Candidates

    › read more

Chamber Knowledgebase

Our frequently asked questions

Contact Magazine

Click here to view the latest digital issue of the Channel Islands Business Magazine.

Jersey Airport / Harbours

The latest arrivals and departures, select a link above

Charity of Choice 2018

Click here to learn more about the vital work of the Jersey Employment Trust and how you can help.

The Benefits of Membership

Networking opportunities, including our popular luncheons
Topical seminar programme
Support and guidance on doing business in Jersey

And become one of over 500 member businesses supporting Chamber in its aim of ensuring that local business is at the heart of a thriving and diverse local economy.

Call 01534 724536
› About Chamber

Copyright © Jersey Chamber 2012 - The Jersey Chamber of Commerce welcomes your comments and views. However, the posting of comments is subject to our terms which can be read here. Comments posted by users of this site are not the Chamber's comments nor do they represent the views of the Jersey Chamber of Commerce.

↑ Back to top