Missed Calls = Lost Business - Dan Cattermole, Director, SmartOffice

Friday 11 November 11:53

In the past the perception was that if a business missed a call, it wasn’t an issue as the caller would leave a voicemail message and would wait to be called back.

In reality this happened a lot less regularly than we believed. Leaving a voicemail message for some is slightly anxietyinducing not to mention the fact the caller could not be sure that either 

  • the message had been listened to
  • when or even if they would be called back.

Fast forward to the current day where communication in many areas has become so much more instant that just the idea of one leaving a voicemail message seems highly inefficient and improbable, hence the reason a number of multi-national companies are now considering doing away with voicemail all together. Indeed, a recent survey suggests 85% of callers whose initial call is not answered never call back again.

There is not only the potential financial cost of missing calls, with the risk that prospective clients will look elsewhere and current clients wanting to buy more aren’t able to reach you, but also the reputational impact to your business
of nobody answering the telephone. What does this say about your customer service ethos and the professionalism of your firm?

The good news is that technology is now allowing businesses to easily outsource the answering of their telephone calls to a local specialist provider, either as a dedicated virtual reception service or as an overflow service when the internal resource is not able to handle the calls. This ensures customer service levels remain high whatever the volume of calls and level of resourcing within the business. As the number of communication channels for customers to contact businesses by
have increased, so it makes even more sense to outsource the management of those inbound communication channels, which includes calls, website chat and other social media communication, to a third party which has the resources to
handle this area efficiently.

These solutions work effectively for businesses of all sizes, whether it is companies with a larger team or sole traders who simply work from a mobile phone.

Events

  • JeCC - External Render / EWI / Architectural Profiles Building Trust Into your External Facade by Pentagon Builders Merchants

    › read more
  • JeCC - BS7533 Compliant Hard Landscaping Paving the way to Success with Parex HardLandscaping by Pentagon Builders Merchants

    › read more
  • Jersey Electricity - Everything you wanted to know about heat pumps but were afraid to ask Want to know more about Heat Pumps, their application, how they fit with the new Building Bye Laws, what tariff is best?

    › read more
  • Market Fountain Unveiling Following a period of refurbishment, the market fountain which has been restored to its former glory will be unveiled by the Connétable of St Helier accompanied by the Minister for Infrastructure.

    › read more
  • WDF - Women as Team Players - sponsored by Santander Women as Team Players with Jennifer Moore – Yoga & Ironman Triathlon Sam Horsfall – Triathlon Coach and parkrun Jemima Leach and Helene Mon Petit – Island Games MBT Cycling Team

    › read more
  • Public Meeting: CIFO 2016 Annual Report The independent Channel Islands Financial Ombudsman (CIFO) is holding a public event to mark the publication of its 2016 annual report and accounts.

    › read more
  • Eco Active Business and BIFM sustainability event Have you booked your place at next week’s sustainability event?

    › read more
  • Is Your Business Autism-Friendly? Did you know more than one in 100 of your customers are autistic? Would you like to find out how you can make their experiences better?

    › read more
  • Benest Corbett Renouf Joins Forces With Farrer & Co to Reinforce Need for Safeguarding Children LAW firm Benest Corbett Renouf has teamed up with the market-leading London firm Farrer & Co to present a safeguarding conference. The event, “Creating Safer Organisations”, will take place on Thursday, 15th June in Jersey.

    › read more
  • Ibex Education - Excel 1 to 1s Our expert UK trainer will work with you on particular issues

    › read more

Chamber Knowledgebase

Our frequently asked questions

Chamber News 

All the latest news from Chamber in one monthly PDF

Jersey Airport / Harbours

The latest arrivals and departures, select a link above

The Jersey Chamber of Commerce - Annual Charity of Choice

the benefits of membership

Networking opportunities, including our popular luncheons
Topical seminar programme
Support and guidance on doing business in Jersey


And become one of over 500 member businesses supporting Chamber in its aim of ensuring that local business is at the heart of a thriving and diverse local economy.

Call 01534 724536
› About Chamber


Copyright © Jersey Chamber 2012 - The Jersey Chamber of Commerce welcomes your comments and views. However, the posting of comments is subject to our terms which can be read here. Comments posted by users of this site are not the Chamber's comments nor do they represent the views of the Jersey Chamber of Commerce.

↑ Back to top