Ibex Education - ITIL® Certificate in Service Operations

Ibex Education - ITIL® Certificate in Service Operations : Monday 20 March

3 days of training with examination £1295.00 20th – 22nd March 2017

The ITIL® Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Operation publication.

The course syllabus covers the management-level concepts and core information of the activities and techniques within service operation.

The main target group for the ITIL® Service Operation Certificate includes:

  • Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

For all enquiries and reservations, please email or call TODAY on 01534 888283.

 

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