Chamber is the largest employer representative body in the Island, a vibrant association of members from all business sectors who are dedicated to the promotion of trade, commerce and the general prosperity of Jersey.
In addition to our organised Chamber events we also keep track of all business related local events and publish those organised by our members.
Exceptional Customer Service and Telephone Skills
All who wish to become more effective in communicating a professional image of themselves and their organisation on the telephone and face-to-face. The course could also be beneficial for Receptionists.
This course is highly participative with group discussions and short role play.
EXCEPTIONAL CLIENT/CUSTOMER SERVICE & TELEPHONE SKILLS
0900 Welcome and introductions
Objectives of the course
IMPORTANCE OF POSITIVE CLIENT/CUSTOMER CARE
PROJECTING THE RIGHT IMAGE
HANDLING MORE DIFFICULT SITUATIONS
LEARNING POINTS AND ACTION PLANNING
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Our frequently asked questions
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Networking opportunities, including our popular luncheons
Topical seminar programme
Support and guidance on doing business in Jersey