CITD - Developing Your Potential/Personal Effectiveness

CITD - Developing Your Potential/Personal Effectiveness : Wednesday 15 November


Any employee who feels they have not reached their full potential, and who is interested in managing their continuing personal and professional development in a structured way.


By the end of the day, delegates will:

Understand self confidence and where it comes from and how to value it?

Realise the advantages of working to achievable goals

Understand how to develop their own positive communicating style

Understand how to deal with stress

Identify areas of their effectiveness that they can develop

Create a personal development action plan.


The day is highly participative and practical with group discussion and activities. Emphasis is on interaction between delegates and the course director.


Developing your Assertiveness and Self-confidence

Defining and understanding assertive behaviour and its value

Putting assertiveness into practice

Saying ''no'' confidently without guilt

Developing your level of confidence

Working to Goals and Objectives

Identifying your organisation's values and objectives

Supporting your manager's/team's objectives

Working to your own goals and objectives

Communication Skills

Verbal communication, personal image and body language

How to communicate not just inform

Effective questioning and listening

Influencing others

Influencing others to achieve prompt response and deadlines

Voicing your views, ideas and requests in a persuasive manner

Gaining cooperation from others and minimising conflict

Identifying Areas for personal Improvement

Personal SWOT - identifying personal strengths and development areas

Building on your strengths and exploring personal potential

Recognising the signs of stress

Understanding and developing methods to cope with stress


Develop a personal action plan that identifies personal and business goals.


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